A statement from Rob Lindley, Mitsubishi Motors in the UK Managing Director, regarding the COVID-19 outbreak

MAY 29, 2020

The safety and wellbeing of our customers, our dealer partners and our staff is of the utmost importance so while we’re delighted that the wheels of our dealer network in England can start turning again we want this to happen in the safest and most responsible way possible.

To ensure we get off to a flying start next week, we’ve been preparing our operations, and those of our dealer network, to work successfully within the ongoing safety guidelines and we have an ample supply of new and used vehicles; parts and accessories to meet demand.

We will also be introducing some great new offers for customers in addition to our Outlander PHEV OVO Energy 10,000 Free Green Miles offer and Free Home Delivery for customers who buy online.

MAY 7, 2020

Dear Customers,

Since last I wrote to you, the world somehow seems to have both changed utterly and stood absolutely still. While most of us are not able to do what we normally do day to day, we’re nonetheless very busy getting used to rigorous hand washing, virtual communications, social distancing every time we leave the house, home schooling our children or grandchildren and endlessly worrying about those friends and family members on the front line of keeping our country on track, from those working in health or care to those who are busier than ever keeping food on supermarket shelves and delivering the things we are no longer able to pop out and buy on a whim.

What is going on at Mitsubishi Motors?

Probably like many of you, a large proportion of our staff has been furloughed because with all car showrooms closed, our regular business has largely stopped.

However, many of our workshops remain open to facilitate the maintenance and repair of vehicles for emergency services, key workers and those who are unable to work from home so we have a skeleton staff working from home and in our parts warehouse to ensure we can provide a basic level of service and to prepare for the day restrictions begin to lift and life begins to return to whatever our new “normal” is likely to be.

What does that mean for you?

As before, if you need to keep using your Mitsubishi vehicle and it is in need of maintenance or repair please contact your local dealer to make those arrangements as soon as possible. If, however, your local dealer has had to close then please call our customer service team on 01285 647774 or email us at cs@mitsubishi-cars.co.uk and we will endeavour to make alternative arrangements for you.

For those of you who are avoiding unnecessary travel, but your vehicle is in need of its scheduled maintenance, can we please ask that you restrict your mileage as much as possible to protect your vehicle in the coming weeks. Due to the exceptional circumstances we find ourselves in, we are allowing up to 1,000 miles grace over and above your normal service mileage limit, even if that pushes your vehicle beyond its usual 12-month intervals.

Help us to keep this service available.

Please DO NOT visit a dealership if you are exhibiting symptoms of COVID-19 or if you suspect you have been in close contact with someone who has the virus. Please also make your dealer aware if we are sending someone on your behalf to deliver or collect your vehicle for service or repair work. We would also ask that you respect all social distancing and sanitisation guidelines to help keep this vital service running during this critical time.

Can’t pay? That’s OK.

For those of you who have financed your vehicle through our partner Shogun Finance or Shogun Vehicle Leasing, you can apply for a repayment holiday to help get you through this difficult period. Be assured, there is no additional administrative charge to avail of this facility. If you’re in distress, don’t hesitate to contact your finance provider’s customer service centre to talk about your options – just be mindful that many of their staff have also been furloughed and they are also experiencing high levels of inbound calls at the moment so it might take some time to get through.

We listen to the experts

It is our policy to always follow the latest advice from the Government, Public Health England and other authorities, and we trust you are doing the same. As and when that advice changes, we will respond accordingly but in the meantime we remain at your service and we look forward to the day when everything returns to gloriously dull, wholly predictable normal.

Until then, take the very best care of yourself and your loved ones and thank you for your continued understanding and for being a Mitsubishi customer.

Warm Regards,

Rob

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