No. Once you call MITSUBISHI FIRST we will notify your insurer of the accident and which Mitsubishi Approved Repair Centre your Mitsubishi is to be repaired at. If you don’t call MITSUBISHI FIRST, your insurer will dictate where your vehicle will be repaired and it will be too late for you to exercise your right to have your Mitsubishi repaired at a Mitsubishi Accident Repair Centre.
Mitsubishi First is a FREE customer support service for all Mitsubishi drivers following an accident.
Call us on 0330 100 3122 and we'll manage the entire claim process for you. We'll arrange immediate roadside recovery, liaise with your insurer and handle your insurance claim on your behalf, arrange a replacement vehicle and keep you informed throughout – all for FREE.
Why should I call Mitsubishi First and not my insurer?
So one minute your Mitsubishi is 100% Mitsubishi... then it isn't.
MITSUBISHI FIRST exercises your right to a repair at a Mitsubishi Approved Repair Centre, where only Mitsubishi approved parts are fitted – helping to protect your Mitsubishi’s safety rating, warranty, residual value and original driving pleasure. In other words, we keep your Mitsubishi 100% Mitsubishi.
In the event of a vehicle theft
|Guaranteed benefits when MITSUBISHI FIRST handles your insurance claim||Mitsubishi First||Most UK insurers|
|Repaired using only Mitsubishi approved parts and panels||Yes||No|
|Repaired only at a Mitsubishi Approved Repair Centre||Yes||No|
|Safeguards your Mitsubishi's mechanical, body and anti-corrosion warranty||Yes||No|
|A repair that maintains your Mitsubishi's safety standards by fitting Mitsubishi approved parts||Yes||No|
|Free nationwide vehicle recovery to a Mitsubishi Approved Repair Centre||Yes||No|
|Free courtesy car for all accidents when repaired by a Mitsubishi Approved Repair Centre||Yes||No|
|Arrange a replacement vehicle if yours is written-off or stolen||Yes||No|
|A repair that helps to protect your Mitsubishi's residual value and re-sale appeal||Yes||No|
|Guaranteed quality of the repair||5 YEARS||3 YEARS|
|Keeps your Mitsubishi 100% Mitsubishi||Yes||No|
This is a FREE service to all Mitsubishi drivers – there’s no catch. We simply manage the claim on your behalf. When an accident is not your fault we recover all costs from the other party’s insurer. Similarly, there is no extra cost if the accident was your fault. Assuming that you are comprehensively insured, your only cost is any uninsured cost, such as policy excess.
When you call us you will not need to fill in a claim form as we will do this for you over the telephone. In the event that you are missing some details, we will investigate and make enquiries.
We approve all repair costs with your insurer. The assigned Mitsubishi Accident Repair Centre submits an estimate of the repair cost for your insurer’s approval before proceeding with the repair. Costs for completing repairs are standardised.
Definitely not, if you were not at fault for the accident; the other party's insurer pays for your claim. If the accident is your fault, any increase in your next premium should be no more than if the insurer's bodyshop did the repair, as we approve all repair costs with your insurer prior to proceeding.
This service is available to all Mitsubishi drivers in the UK, regardless of the age of your vehicle, whether your vehicle is new or used, or has had a number of previous owners. It is also available to anyone who drives your Mitsubishi, providing they are insured. This service can be passed on to new owners if you sell your Mitsubishi.
For any accident, no matter how big or small, you should always call MITSUBISHI FIRST. We will arrange your Mitsubishi repairs with no hassle or inconvenience.
Mitsubishi wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers’ vehicles are repaired to Mitsubishi’s exacting standards.