A statement from Rob Lindley, Mitsubishi Motors in the UK Managing Director, regarding the COVID-19 outbreak

Dear Customers,

Firstly, I sincerely hope you and your family are safe and well and are doing all you can to protect yourself from this terrible illness. If you have been unfortunate enough to succumb to COVID-19, or you know someone who has contracted the virus, then I don’t need to tell you about the impact it has on people’s health and well-being.

What happens now?

Following the Government’s announcement last night that all non-essential business must close to limit the spread of the virus, I can confirm today that all Mitsubishi Motors showrooms are now closed for vehicle sales. However, the maintenance of repair of vehicles for emergency services, key workers and those who are unable to work from home is considered an essential service so workshops and maintenance departments are permitted to remain open.

What does that mean for you?

If you need to keep using your Mitsubishi vehicle and it is in need of maintenance or repair please contact your local dealer to make those arrangements as soon as possible. If, however, your local dealer has had to close then please call our customer service team on 01285 647774 or email us at cs@mitsubishi-cars.co.uk and we will endeavour to make alternative arrangements for you.

For those of you who are avoiding unnecessary travel, but your vehicle is in need of its scheduled maintenance, can we please ask that you restrict your mileage as much as possible to protect your vehicle in the coming weeks. Due to the exceptional circumstances we find ourselves in, we are allowing up to 1,000 miles grace over and above your service mileage limit, even if that pushes your vehicle beyond its usual 12-month intervals.

Help us to keep this service available.

Please DO NOT visit the dealership if you are exhibiting symptoms of COVID-19 or if you suspect you have been in close contact with someone who has the virus. Please also make your dealer aware if we are sending someone on your behalf to deliver or collect your vehicle for service or repair work. We would also ask that you respect all social distancing and sanitisation guidelines to help keep this vital service running during this critical time.

Can’t pay? That’s OK.

Even if you have not been hit by the virus itself, you may find yourself in a situation where you have been laid off or furloughed for the foreseeable future, so making it harder to pay your bills and meet your commitments. For those of you who have financed your vehicle through our partner Shogun Finance or Shogun Vehicle Leasing, you can apply for a repayment holiday to take this worry away while we all tackle this crisis together. Please contact the respective customer service centre, but please be patient as they are experiencing unprecedented levels of inbound calls.

We listen to the experts

It is our policy to always follow the latest advice from the Government, Public Health England and other authorities, and we trust you are doing the same. As and when that advice changes, we will respond accordingly but in the meantime we remain at your service and we look forward to the day when everything returns to boring old normal.

Until then, take the very best care of yourself and your loved ones,

Warm Regards,

Rob